Broadband Tech Support
June 21st, 2006I’ve just found a new low in the service provided by BroadBand ISP Support! Wannadoo in France advised a colleague to delete the registry entries for Winsock to fix a problem with a faulty router, despite the fact the problem was clearly with the ADSL line. 
Anyway, TCP on the machine was totally stuffed, pings would work, socket connections wouldn’t. It was looking like a rebuild job, but as a last effort I tried exporting the registry entries from a working box with the same hardware and hey presto! It works.
Still, it’s quite probably the nastiest hack I’ve done in a while.
Imagine if they’d done that to a consumer, then insisted it was a problem with the machine as it clearly couldn’t see the router…makes me sick!
